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  • Q What are the guarantees for after-sales service?

    A Provide industry-leading after-sales service, and the African project promises 10 years of warranty + free maintenance; the customer net recommendation value (NPS) reaches 85%, the renewal rate exceeds 70%, and 70% of new customers come from partners' recommendations. Won the title of "China Integrity Management Demonstration Unit", the industry complaint rate is as low as 0.3%.
  • Q Is the cooperation process transparent? How to ensure the efficient implementation of the project?

    A
    Laihong implements transparent management of the entire process. Customers can view production, logistics, and installation data in real time through the project platform, and the quality traceability QR code covers 100% of the products. The standardized SOP standardizes 20+ key links, and the project delivery rate is 98%. The "cost + reasonable profit" pricing model is adopted in cooperation with central enterprises.
     
  • Q In what aspects are Laihong's technical strength and innovation capabilities reflected?

    A
    The company invests 8% of its revenue in research and development each year, focusing on smart street lamps, solar energy efficiency improvement and other fields. The independently developed nano photovoltaic coating technology has increased the conversion efficiency by 12% and has won 5 national patents; the smart street lamp system has integrated modular design to support the construction of urban data nodes.
     
  • Q Can the company provide customized lighting solutions?

    A
    Yes. Laihong adopts the three-step method of "demand research-solution design-prototype verification" to accurately match scene requirements. For example, it provides Southeast Asian customers with street lamp pattern designs that integrate local cultural aesthetics and won the "Best Cultural Integration Award", and adapts to the needs of smart cities to develop integrated 5G, charging piles, environmental monitoring and other functional modules.
     
  • Q How does Laihong guarantee its response speed and service quality?

    A Laihong has established a global 24-hour multilingual service team, and uses a digital work order system to track the progress of demand processing in real time to ensure closed-loop problem solving. In the case of the high-altitude project in Tibet, we customized solutions for extreme environments, which increased the stability of street lamps by 30%, and received written praise from customers.
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