Laihong Company has created a three-in-one after-sales service system of "extreme response-customized support-long-term guarantee": a global 24-hour multilingual team responds to needs in real time, accurately matches scenarios through a three-step method, and provides professional services such as customized solutions for high altitudes in Tibet and cultural integration design in Southeast Asia; it launches ultra-industry standard warranties for strategic customers, such as 10 years of free maintenance for African projects, and achieves win-win results with partners such as central enterprises through transparent pricing.
The system has achieved remarkable results: the customer net recommendation value is 85%, the renewal rate exceeds 70%, 70% of new customers come from word-of-mouth recommendations, and the industry complaint rate is as low as 0.3‰, realizing the transformation of services from cost to value and strengthening the brand advantage of "integrity and win-win".
